Shipping policy

All our products are carefully made to order and handcrafted by skilled artisans after your order is placed. Since each piece is individually crafted by hand rather than mass-produced, production typically takes 3–5 business days. Once completed, orders are prepared and dispatched within 1–2 business days.

After dispatch, your order is handed over to our trusted shipping partners. Standard delivery usually takes 7–15 business days, depending on your location. In rare cases, delivery may take up to 30 days due to customs processing, carrier delays, weather conditions, or other unforeseen logistics issues beyond our control.

Once your order has been shipped, a tracking number will be provided. Please allow 24–72 hours for tracking information to become active and update on the carrier’s website.

If your order arrives damaged, incorrect, or does not meet your expectations, please contact our support team as soon as possible. We are committed to providing assistance and will work with you to resolve any issues promptly.

If your order has not been delivered within 30 days from the shipping date, you may be eligible for compensation in the form of store credit. Please reach out to our support team for assistance.

By placing an order with us, you acknowledge and accept the production and shipping timelines outlined in this policy.